Case Study, #4. Malaysian Training Provider

Client & Background

A Malaysian provider of training and development programmes, specialising in technical skills, industrial assessment, and TVET development, primarily in the engineering and software sectors. Founded in 2017, the client delivers  face-to-face training delivery but seeks to strategically expand its market reach and include online delivery within its portfolio. 

Nature of Collaboration

Strategic Collaboration for the joint cooperation and establishment of Human Skills Online Offerings in Malaysia.

Client Commission:

In 2025, at Bett KL Vitruvia was approached by our client for an initial discovery conversation. They were proactive: direct, clear and objective; having already researched Vitruvia’s capability and offer, they were keen to create a partnership.  Like Vitruvia they are also relatively young as a business having been founded in 2017, then re-shaping the company after Covid. Partnering with a young  agile company such as Vitruvia which was also seeking entry into the Malaysian market  allows both parties the opportunity to test their premise within a few months and create a flexible online learning offer.  

The primary objective for the partnership was strategic as the client had identified a crucial opportunity to capture a wider market by offering scalable online courses focusing on human skills. 

The joint mission

To equip career starters and adults with the capabilities, confidence, and capacity required to contribute meaningfully to their employer’s growth strategy and fulfil their personal and professional potential. 

 Target audiences are:

• Fresh graduates struggling to transition into the job market.

• Middle managers needing and wanting to upskill from operational to strategic thinking. 

Timeline

Following an initial consultative meeting, Vitruvia presented a 'pick-and-mix' overview of its programmes and micro-modules. This flexible approach enabled the client to custom-build their learning programme to meet their audience needs. 

An agreement, in the form of a Memorandum of Understanding (MoU), was signed within three months of the initial client meeting, establishing a mutually agreed-upon delivery timeline. The full contract was signed within the following three months, with delivery scheduled to begin at the start of the second quarter of this year. 

The client took responsibility for marketing the programmes, targeting their current clients: employers and organisations already utilising the training providers' services, alumni, and a broader audience. As this is a partnership, the programmes will be co-branded, and all marketing materials and external messaging require approval from both parties. To bolster marketing efforts and drive sales, Vitruvia proposed delivering two lunchtime webinars focused on the training program topics.

The client wished for both programmes to be accredited by the Malaysian HRD Corporation. Being accredited allows learners to draw down on a government fund that all tax payers contribute to through the country's taxation system. Individuals are then able to use their funding allowance to pay for any upskilling or training. 

Resources created and provided for the project:

Vitruvia has a proven track record of delivering facilitated, face-to-face and online leadership training programmes.

Vitruvia uses a blended teaching and coaching approach. Programmes are written by experienced and Ofsted award-winning teachers and expert coaches. Vitruvia's portfolio is underpinned by its Human Skills Matrix (HSM), a framework comprising 14 skill areas and 89 competencies that cover cognitive, metacognitive, social, and emotional aspects. The HSM ensures that all training outcomes are measurable and evidenced and directly supports the development of highly employable graduates and strategically capable professionals. 

Agile Mindset for Adaptability is a short course designed to help participants navigate change with confidence and purpose. The course builds an understanding of the nature of change, its benefits, and its impact on individuals and organisations. Participants will explore how to develop agile mindsets rooted in growth and possibility thinking, while strengthening self-efficacy and self-determination.

Through guided reflection and practical tools, learners will identify strategies for self-advocacy and develop a personal self-assessment tool to evaluate their adaptability. The course also highlights the link between adaptability, resilience, and long-term career fulfilment. By the end of the programme, participants will gain the knowledge and mindset needed to act as agents for change in their professional and personal environments.

Course objectives:

• Understand the nature of change, benefits and impact

• Understand how to develop agile mindsets, including growth and possibility

• Develop improved self-efficacy and self-determination

• Identify a strategy for self-advocacy

• Develop a self-assessment tool

• Understand the link between adaptability, resilience and career fulfilment

• Develop the knowledge to become an agent for change

Essential Leadership for Growth This programme is designed to equip participants with essential emotional intelligence and leadership capabilities to support their personal and professional growth. Participants will develop emotional intelligence and learn practical tools and techniques to cultivate a growth mindset for continuous improvement.

Through guided self-discovery, participants will identify their personal leadership style and learning culture and learn how to leverage self-awareness to enhance their leadership effectiveness. The programme also focuses on strengthening internal communication by applying language and communication strategies that support effective interpersonal skills and positive relationship management.

In addition, participants will explore their sources of motivation and influence, and learn how to build, sustain, and apply confidence to advance their careers. By learning and practicing the habits of emotionally intelligent individuals, participants will be better prepared for advanced leadership roles. The programme further enhances decision-making skills to help unlock greater growth and potential for both individuals and their teams.

Course objectives:

• Develop emotional intelligence and learn the tools and techniques for developing a growth mindset

• Discover their personal leadership style and learning culture and learn how to leverage self-knowledge in leadership

• Improve their internal communication and leverage language and communication strategies to enable effective interpersonal skill and relationship management

• Identify their sources of motivation and influence and learn how to find, keep and use confidence to further their career

• Learn and practice the habits of emotionally intelligent people to prepare for advanced leadership

• Improve their decision-making to unlock growth and potential for themselves and their team

Programme delivery and approach

The partnership enables the client to rapidly test their online learning premise and create a flexible offer. The initial launch focuses on two key, in-demand leadership themes

Format: 

• Two four-hour programmes, consisting of 60-minute modules.

• Delivery: Online via Vitruvia’s Learning Management System (LMS), offering self-serve, on-demand access within a flexible 3-month (90-day) learning window.

• Both programmes commence with a clear overview of the learning outcomes of the programme and its modules. 

• Personal benchmarking exercises are conducted at the beginning and end of each module enabling learners to track their progress and see tangible evidence of their growth.

• Vitruvia via the LMS to send automated learner support; including a welcome email and proactive reminder sent at the half way point or if a user is at risk of not completing the course before the learning window closes. The timing of these communications and wording of these communications will be chosen and written by the client. 

• On successful completion of the programme, users will achieve badges for the competencies they have learnt and a certificate of completion. 

Vitruvia’s solution is a blended teaching and coaching approach, underpinned by its proprietary Human Skills Matrix (HSM). This framework comprises 14 skill areas and 89 competencies across cognitive, metacognitive, social, and emotional aspects, all training outcomes are measurable and evidenced. Content is inclusive of a range of learning styles, such as visual and auditory, and considers the cultural context of learners, in terms of the context for learning activities.

Participants will be provided with a secure login ID and password to access the course materials. They may learn at their own pace within the learning period and may revisit or repeat the learning modules as needed. Online support is provided by Vitruvia for learners who have issues accessing the platform or forget their passwords. 

Activities for all the modules in this programme include a range of self-assessment tools, such as 

• goal setting tools and suggested approaches

• questionnaires

• action planning exercises 

• strategic planning exercises 

• reflective exercises

• evidence of learning

• self-evaluation

• skills audits

Learning styles are supported with: visual aids such as

• infographics

• audio files

• images

• an interactive glossary attached to each programme for words that are unusual or specific to the topic

Interactive elements include: 

• hotspot activity

• benchmarking activities at the beginning and end to inform outcomes

• dialog cards

• fill in the blanks 

• opportunities to reflect and document evidence 

• tables 

• accordion 

• quizzes

Knowledge is conveyed using 

• videos 

• metaphorical images

• text instruction

• PDF

• slides

• infographics

• audio files

• web links to follow encouraging students to extend their learning

Multimedia elements include 

• an AI Avatar guide

• video instructions

• audio files

• moving graphics

Outcomes

KPIS to measure the reception and success of the virtual approach 

• The client sees an increased demand from new clients 

• The delivery environment supports the learners, based on feedback after the course

• Evidence of content being engaging, suitable and accurate

• The teaching and engagement tools 

• Impact on each learner's growth: measured through benchmarking and evaluations at the start and end of each programme.

Learning